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Complaints

Complaints policy and procedure

We believe that our school provides a good education for all our children and that the Headteacher and other staff work very hard to build positive relationships with all parents/carers.

However, the school is obliged to have procedures in place in case there are complaints by parents. The following policy sets out the procedure that the school follows in such cases.

Our school aims to be fair, open and honest when dealing with any complaint.

 Our school aims to be fair, open and honest when dealing with any complaint. We give careful consideration to all complaints and deal with them as swiftly as possible. We aim to resolve any complaint through dialogue and mutual understanding. In all cases, we put the interests of the child above all other issues. We provide sufficient opportunity for any complaint to be fully discussed, and then resolved.

We deal with all complaints in accordance with the process set out in the Complaints Policy below, following procedures set out by the Governing Body.

What are the arrangements for handling complaints from parents of children with SEN about the provision made at school?

If you are not happy with the provision made for your child, please contact the class teacher or SENCo (Mrs Amy Rockey) and explain your concerns to them first.

If you are not satisfied that your complaint has been addressed, speak to the Deputy Head Teacher or the Head Teacher.

If you do not feel that the issues have been resolved, please follow our formal complaints procedure as outlined in the Complaints Procedure below.

Complaints Procedure